The Gen AI Sales Prompt Series: Share ten innovative approaches to break down customer reluctance to buy now

AI Editors, Sales 3.0 Conference

A person inserts their debit card as another person looks at a computer screen across the counter.

For the prompt, Share ten innovative approaches to break down customer reluctance to buy now, we put three leading Gen AI Chatbots to the test. If you’re using another chatbot, put yours to the test!

Result Comparisons

Chat GPT

  1. Limited-Time Offers with a Twist: Create a sense of urgency by offering limited-time discounts or bonuses but add a twist by allowing customers to unlock additional benefits or discounts by completing certain actions, such as sharing on social media or referring friends.
  2. Personalized Recommendations: Use data analytics and AI to provide personalized product recommendations based on the customer’s browsing history, previous purchases, and demographic information. Showing customers products tailored to their preferences can increase their likelihood of making a purchase.
  3. Try Before You Buy: Offer a “try before you buy” option where customers can test out the product for a certain period before committing to a purchase. This reduces the risk for customers and gives them confidence in their decision.
  4. Interactive Virtual Demonstrations: Utilize virtual reality or augmented reality technology to provide interactive demonstrations of your products. This allows customers to visualize how the product will fit into their lives and alleviates concerns about its suitability.
  5. Risk-Reversal Guarantees: Offer a risk-reversal guarantee, such as a money-back guarantee or a satisfaction guarantee. Assure customers that if they’re not satisfied with their purchase for any reason, they can return it hassle-free.
  6. Social Proof and User-generated Content: Showcase reviews, testimonials, and user-generated content to provide social proof of your product’s quality and value. Encourage satisfied customers to share their experiences on social media or review platforms to build trust with potential buyers.
  7. Bundle Deals and Add-Ons: Create bundle deals or offer complimentary add-ons to incentivize customers to make a purchase now. For example, offer a discount when customers buy multiple products together or include a free accessory with their purchase.
  8. VIP Access and Exclusive Benefits: Offer VIP access or exclusive benefits to customers who make a purchase now, such as early access to new products, special discounts, or access to exclusive events. This creates a sense of exclusivity and rewards customers for taking action.
  9. Flexible Payment Options: Provide flexible payment options, such as installment plans or buy now, pay later schemes, to make the purchase more affordable and accessible for customers. This allows them to spread out the cost over time and reduces financial barriers to buying now.
  10. Educational Content and Consultations: Offer educational content, tutorials, or personalized consultations to help customers make informed decisions about their purchase. By providing valuable information and guidance, you can address any concerns or objections they may have and build trust in your brand.


  1. Offer a risk-free trial or money-back guarantee to alleviate concerns about making the wrong purchase decision.
  2. Highlight the potential losses or missed opportunities if they delay their purchase (e.g., rising prices, limited availability).
  3. Provide social proof by sharing testimonials, reviews, or case studies from satisfied customers who overcame similar hesitations.
  4. Bundle complementary products or services at a discounted rate to increase the perceived value proposition.
  5. Gamify the buying experience with contests, challenges, or interactive tools that engage the customer and build excitement.
  6. Leverage scarcity tactics, such as limited-time offers or stock countdowns, to create a sense of urgency.
  7. Offer financing options or payment plans to make the purchase more accessible and spread out the cost over time.
  8. Provide personalized consultations or demos to address specific concerns and tailor the solution to their unique needs.
  9. Implement a referral or affiliate program that incentivizes existing customers to share their positive experiences with their networks.
  10. Incorporate storytelling techniques that emotionally connect with the customer’s aspirations, values, or pain points that your product or service can address.

Microsoft Copilot

  1. Personalized Recommendations: Leverage data analytics and machine learning to provide personalized product recommendations based on the customer’s browsing history, preferences, and past purchases. Show them items that align with their interests, making the shopping experience more relevant and enticing.
  2. Limited-Time Offers: Create a sense of urgency by offering time-bound discounts, flash sales, or exclusive deals. Highlight the limited availability or expiration date to motivate customers to buy now.
  3. Social Proof: Showcase positive reviews, ratings, and testimonials from other satisfied customers. Social proof builds trust and reduces uncertainty, making potential buyers more comfortable with their decision.
  4. Risk-Free Trials: Offer trial periods or money-back guarantees. Customers are more likely to buy when they know they can return the product hassle-free if it doesn’t meet their expectations.
  5. Interactive Product Demos: Use interactive videos or virtual reality experiences to demonstrate how the product works. Let customers explore its features and benefits firsthand, reducing uncertainty and increasing confidence.
  6. Bundle Deals: Bundle related products together at a discounted price. Customers perceive added value when purchasing a bundle, making it an attractive proposition.
  7. Gamification: Turn the shopping process into a game. Offer rewards, points, or badges for completing certain actions (e.g., making a purchase, referring friends, or leaving reviews). Gamification adds an element of fun and engagement.
  8. Loyalty Programs: Reward repeat customers with loyalty points, early access to new products, or exclusive discounts. A well-designed loyalty program encourages repeat purchases and reduces reluctance.
  9. Chatbots and AI Assistants: Implement chatbots or AI-powered assistants on your website. These tools can answer customer queries, provide real-time assistance, and guide them through the buying process.
  10. Cooperative Competitions (Coopetition): Collaborate with competitors or complementary businesses to create joint marketing campaigns. For example, if you sell fitness gear, partner with a healthy meal delivery service for a combined promotion. Coopetition can expand your reach and build trust among customers.